Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates:

Flat rate shipping: We offer $6.90 flat rate shipping on orders under $75 to [US ONLY]. 

Shipping option	Estimated delivery time	Price
USPS	7 to 10 days	$9.90
UPS	7 to 10 business days	$9.90
Free shipping on orders over $200.00	3 to 6 business days	$0

Local delivery

In-store pickup to customers in your area:

Local pickup is available for orders within the [Las Vegas]. 

Deliveries are made from [delivery hours] on [available days]. We will contact you via email if you provided at checkout to notify you on the day of our arrival. 

In-store pickup

We offer in store pickup during business hours or by texting 702-449-1417 for pickup.

International Shipping

We offer international shipping to the following countries: [US ONLY]. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 to 10 business days of receiving your shipping confirmation email, please contact us at lemonandash@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We may accept an exchange with in store credit up to 7 days after delivery, or 2 days after in store orders if the item is unused and in its original condition, with tags and minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at lemonandash@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.